First National Bank

Ops Desk

FNB Williamson · Operations

Fraud Command Center

Active cases

3

At risk now

$62,647

Stopped YTD

$214,800

Customer decisions pending

2

Positive Pay queue →

5 total

Cases

FC-3101

Case detail

openAnalyst D. OkaforSAR due in 28d

Altered check presented at Williamson Main teller window: check #10241 issued to Tri-State Produce Co. for $1,847.20, presented as Tri-State Produce LLC for $8,147.20. Positive Pay held at window; customer decision pending. Images show payee font inconsistency and amount overwrite.

Linked Positive Pay exception

Check #10241 · $8,147.20Customer decision pending

Item is held. If no decision by 2:00 PM ET, it returns automatically.

Timeline

  1. 9:41 AM

    Presentment at window 2 — no exact match on amount/payee

  2. 9:41 AM

    Match engine: MISMATCH_AMOUNT + payee variance below threshold

  3. 9:43 AM

    HOLD placed; exception raised to Hetzel Holdings queue with 2:00 PM deadline

  4. 9:52 AM

    Customer notification sent to Sabine Roth and George Hetzel