The delivery model
Bigger than we look. On purpose.
A fair question for any bank board: can a consultancy this size support a system this important? Here is the honest answer.
Architecture and product: the principal consultancy
The product decisions, the bank relationship, the design of every screen, and the accountability sit with the principals you already know. One throat to choke — and it answers the phone.
Production engineering: the delivery partner
Behind the principals is a 44-engineer AI engineering organization — 16 of them PhD-level — providing 24/7 production support, security hardening, and multi-layer code verification on every release. This is the bench that keeps LEDGERLINK running at 3 AM, patches within hours of a disclosure, and reviews every line before it reaches a bank.
- production engineers
44
production engineers
- PhD-level
16
PhD-level
- production support
24/7
production support
- program underway
SOC 2
program underway
Escalation, in writing
Sev-1 (money movement or data integrity)
Human response inside 15 minutes, around the clock. Principal notified simultaneously.
Sev-2 (feature degraded, workaround exists)
Response inside 2 business hours. Fix or dated plan inside 24 hours.
Sev-3 (cosmetic, question, request)
Response inside 1 business day.
These terms go in the contract, not the sales deck.
See the product these people built.
Hetzel demo